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Posts filed under “Product”

What we shipped and what we learned from it.

August 23, 2026·3 min read
Shipping an LLM feature without shipping a liability

What we changed about evaluation, prompts and rollback after our first model-backed feature reached real users.

Grace Hopper

Grace Hopper

Shipping an LLM feature without shipping a liability
August 10, 2026·3 min read
What one year of incident reviews taught us

We read back every incident review we wrote last year. The pattern that emerged was not the one we expected.

Grace Hopper
Alan Turing

Alan Turing, Grace Hopper

What one year of incident reviews taught us
August 2, 2026·1 min read
Designing for the reader, not the writer

Notes on typography, line length and contrast from rebuilding this very blog.

Ada Lovelace

Ada Lovelace

Designing for the reader, not the writer